Pre-Arrival Wines, Temporary Storage, Abandoned Orders, Return Policy & Shipping Seasons
Pre-Arrivals or “Futures”
We do not sell wines we don’t own, plain and simple. Therefore, payment is due on pre-arrival wines at the time of purchase. We are collectors and wine enthusiasts ourselves – all of our wines are transported, and stored, in temperature-controlled spaces. That said, we will delay the shipment of any and all of our wines if we feel the temperature/season is unsafe. We’d rather that you receive your wine later, and perfect, than sooner and damaged.
While we guarantee the delivery of pre-arrival wines, many of the factors in the delivery are beyond our control. We do the best we can to estimate the expected arrival times of your wine, but we cannot guarantee any specific arrival dates. Please keep in mind, delays can arise unexpectedly and we are occasionally given inaccurate and/or incomplete information by our shipping agent. If at any time you feel you need to cancel your pre-arrival order, you may do so.
We will refund you the original purchase price less a 10% cancellation fee.
We are happy to hold your wine, free of charge, from the date of your wine’s arrival until the next shipping season. Please note, however, that we are not a wine storage facility. To keep our prices as sharp as possible, we rely on you to take responsibility for your wine as soon as possible. We have two key shipping seasons, in the spring (from roughly March until June) and in the fall (from roughly September until November) – see below for more details. If you do not take delivery of your wine in the first available shipping season after your wine arrives, we reserve the right to charge monthly storage fees in the amount of $20 per case, per month. If your wine is sent to our storage, we will charge you a minimum of 4 month's storage upfront. Because we store all orders separately, all orders under a case in size will be charged the full case fee of $20 a month. There is no fee to pull your wine out of storage, however your wine must be pulled as a solid order -- no partial orders can be pulled from storage.
As an example, if you order a pre-arrival wine in August, but the wine doesn’t arrive until June of the following year, we are happy to hold the wine until the fall shipping season. On the other hand, if you purchase an in-stock wine in August, you will be expected to take delivery of the wine during the immediate fall shipping season.
If you have any questions about this, please do not hesitate to call us.
Abandoned Orders (Dead Letter Office)
You will be notified when your shipping season begins. If you do not respond to our notifications of your wine(s) arrival and/or fail to take delivery of your wine during your safe and appropriate shipping season (see above, “Temporary Storage,” and below, “Weather & Shipping Seasons” for details) we reserve the right to charge you storage fees, as per above. After the second shipping season that your wine is in stock, or one year from the arrival of your wine (whichever comes first), and after at the very least one phone call, you will be given a final email notice. You will have 15 days from the date of this final notice to get in touch with us to make plans for the delivery of your wine. If you fail to do so, we will return all of your wine to our inventory and charge you a 50% restocking fee, as well as deduct any outstanding monthly storage fees from your balance. The remaining sum will be turned into a store credit for you that is valid for any purchase up to six months beyond the final notice. If we have heard nothing from you after these six months, your store credit will be canceled. Please note – you will not hear from us after your final notice! To avoid all of this, please take responsibility for your wine or let us know why you are unable to.
Crush will gladly accept the return of wines and spirits that show defects such as cork taint. Please note that we need the bottle returned still containing wine to verify the defect. If the same wine is available, you will be offered a replacement. If the wine is no longer available, you will be issued a store credit.
Crush does not offer refunds or exchanges on any order delivered internationally. We also do not refund or replace any wines over 10 years of age.
We strongly believe that proper storage is crucial to maintain the quality of wine. Since we are not able to control how wine is stored after it leaves our store, we do not issue refunds or exchanges for unopened wines.
Crush is happy to accept returns of unopened spirits up to 30 days after the date of sale. The original sales receipt is required.
Weather & Shipping Seasons
We do not ship wine in the hot days of the summer nor the frigid days of winter. We happily offer free storage during these months for all the wine you buy with us. In the event that you must have your wine, we strongly recommend overnight shipping to minimize the chances of temperature damage. If you do choose to ship during the summer or winter, however, you take full responsibility for any and all damage done to the wine because of temperatures. We have two main shipping seasons, a spring season that runs from March until June and a fall season that runs from September until November – naturally the specifics depend on weather patterns and your exact location. When your wine is in stock and your shipping season has come, you will be notified via email. Please note it is your responsibility to plan your shipment for the next available shipping season! Click here for full details on shipping season.
For more details on our shipping policies, please visit our Shipping & Delivery page.