FAQ

We list most available wines, but if you're looking for something in particular, please call us or send an email.

We work hard to represent an up-to-date inventory online. The reality is we sell wine many different ways, like over the phone, in the store, and online, and it takes the different systems some time to sync up.
In-Stock - Wines are in our 57th Street Store or Warehouse. It may take 1-2 business days to transfer the stock for pickup.
Pre-Arrival - Wines will be available to ship in the future; sometimes a few days, sometimes a few months. Please inquiry if you need the product for a specific occasion.
Limited Quantities - These products are subject to allocations and quantity limits per customer.

Yes Crush offers a case discount when you order 12 or more bottles. Case discounts work like this:
-10% off Still Wines Under $55
-5% off Spirits and Sparkling Wine under $55
-Applied automatically in the cart
-Only apply to discountable products (prices ending in .99).
Every bottle in the cart counts towards the case discount, even if it is not discountable itself.

All orders are subject to final confirmation. Your credit card will be authorized when you place your order and charged as soon as we confirm the order.

We do not sell wines we don’t own, plain and simple. Therefore, payment is due on pre-arrival wines at the time of purchase. We are collectors and wine enthusiasts ourselves – all of our wines are transported and stored in temperature-controlled spaces. That said, we will delay the shipment of any and all of our wines if we feel the temperature/season is unsafe. We’d rather that you receive your wine later, and perfect, than sooner and damaged.
While we guarantee the delivery of pre-arrival wines, many of the factors in the delivery are beyond our control. We do the best we can to estimate the expected arrival times of your wine, but we cannot guarantee any specific arrival dates. Please keep in mind, delays can arise unexpectedly. If at any time you feel you need to cancel your pre-arrival order, you may do so, and we will refund you the original purchase price less a 10% cancellation fee.

You may pay online using an accelerated checkout including Shop Pay, Apple Pay, Google Pay, or you may use any major credit card, like American Express, Visa, Mastercard, and Discover.

We love too! And the more we get to know you, the better we're able to find wines that suit your tastes.

We began using new software on May 28, 2020 to manage our website. If this is your first time placing an order on crushwineco.com since that date, you may either
-create a new online account, or
-use the guest checkout option.
If you use the same email address that you've used in the past, we will associate your new orders with your existing account.

We began using new software on May 28, 2020 to manage our website. Your online order history shows any orders you placed online from this point forward. Please email customer service and we would be happy to send you a complete listing of any orders prior to this date and any orders placed over the phone or via email.

Yes! Crush can arrange for your wine to ship almost anywhere in the world. See below for additional details.

Spirits only ship within New York State.

Ship Later is an indication to hold your order, and pay for shipping later. The two most common uses are:
1) Waiting for cooler weather to ship, and
2) combining several orders together to ship a solid case (which is more cost effective).

Yes, please call or email for an estimate.